Start with the TV source and the antenna connection.
Tell us whether the message appears while watching free-to-air television or an HDMI-connected box. A TV input problem and loss of antenna reception need different checks.
Useful details for the technician
- Note whether every TV is affected or just one room.
- List missing channels and when reception last worked.
- Mention recent TV, roof, antenna or cabling changes.
Describe the pattern before replacing equipment.
Picture breakup can involve the received signal, cabling, connections or interference. The technician checks signal quality and the reception path before recommending repairs or a replacement antenna.
Useful details for the technician
- List channel names rather than only the channel numbers.
- Note whether breakup is constant or intermittent.
- Tell us which TVs show the same problem and whether there is a pattern.
Separate one connection from a whole-property fault.
If another television receives the same channels, describe which room and outlet work. A fly-lead, outlet, cable branch or receiver may need checking; the working TV does not by itself prove which part has failed.
Useful details for the technician
- Tell us which rooms work and which do not.
- Include changes to the TV, fly-lead or wall connection.
- Say whether you also need an extra outlet or TV moved.
Plan the antenna and the connections together.
We assess the property, suitable antenna equipment, mounting and cable route. For a replacement, tell us about the current antenna and reception problem; replacing an antenna is not automatically the right repair.
Useful details for the technician
- State whether there is an existing antenna and working TV point.
- Include the number of TVs and outlets required.
- Tell us the building type and any access or approval arrangements.
Confirm the building system and authorised contact.
A fault inside one apartment and a fault on a shared antenna network have different scopes. Tell us whether neighbours or other outlets are affected, and arrange access with the owner, manager or body corporate where required.
Useful details for the technician
- Identify the affected unit, rooms and channels.
- Say whether the antenna system is private or shared.
- Provide the authorised site contact and agreed access arrangements.
Identify the source of the message.
Tell us the Foxtel box model, the error message and whether it uses a satellite dish or an internet connection. A satellite reception fault, HDMI input issue and internet service issue are different; explain what still works so the team can confirm the appropriate visit.
Useful details for the technician
- Include the exact on-screen message or error code.
- Tell us whether free-to-air TV is also affected.
- Mention dish, cable, box or connection changes.