Terms & conditions

1. Who we are and how to contact us

Melbourne TV Digital Antennas is the trading name of Abdullah Almardod, an individual operating as a sole trader, ABN 61 172 629 658 (we, us or our).

Phone: 0482 017 444. Email: Show email address. Business location: Victoria 3064.

These terms cover our agreed supply of goods and services, including bookings made through melbournetvdigitalantennas.com.au and bk.melbournetvdigitalantennas.com.au. The customer is the individual or legal entity identified in the accepted booking or quote (you or your).

2. Your legal rights come first

Nothing in these terms removes or restricts a guarantee, remedy, statutory warranty, cooling-off right or other protection that cannot lawfully be excluded, including under the Australian Consumer Law (ACL). This protection applies throughout these terms.

Where the ACL applies, goods and services must meet the applicable consumer guarantees. Depending on the problem and the law, available remedies can include repair, replacement, repeat performance, cancellation, refund, a reduction in price and compensation. Your rights can continue beyond an express warranty period.

These terms are not a replacement for a building contract, statutory notice or other document required by law for a particular job. Any mandatory requirements prevail. A customer is not required to waive legal rights to receive a remedy.

3. Booking, acceptance and authorised customers

We provide these terms before you accept a booking or quote. You may accept by signing, checking an agreement box or clearly confirming acceptance by email, SMS or verbally after receiving the terms. We keep an appropriate record and provide a copy. Merely browsing our website does not authorise paid work.

A confirmed appointment reserves an attendance or assessment under the charges, if any, disclosed and accepted for that appointment. It does not authorise an installation, repair or other additional work. We agree the scope and price before starting that work.

No payment is taken merely for making a standard online booking. A later deposit for an accepted job is handled under clause 6. An online booking is confirmed only when our system or team confirms it; a technical error screen is not confirmation.

When booking for an owner, company, owners corporation or other organisation, identify that customer and confirm your authority. We may request written permission, a purchase order or another reasonable confirmation before proceeding. An authorised representative does not become a personal guarantor merely by making a booking.

The accepted quote and specific written scope form part of our agreement. An expressly agreed, lawful job-specific term takes priority over an inconsistent general term, but cannot remove mandatory rights or an applicable express promise. Changes require agreement, not an update to our website.

4. Quotes, estimates, GST and advertised offers

Unless a different expiry is stated, a written quote remains open for acceptance for 30 days. It identifies the work, goods, assumptions, exclusions and total price. Once accepted, it is not increased for unchanged work simply because our prices later change.

An estimate or catalogue guide price is not a fixed quote. We identify estimates as such and explain their basis. If further inspection is necessary, we agree any inspection charge first and provide the work price before proceeding. For time-based work, we disclose the rates, any minimum charge and an agreed spending limit or approval point.

Prices are in Australian dollars. Consumer prices include GST and any mandatory charges that can be calculated in advance. Quotes and invoices show GST where applicable. Optional extras, travel, parking, access equipment and after-hours charges are disclosed and agreed before they are incurred.

We honour advertised and agreed free attendance, free quotation and free diagnostic offers within their stated scope. Declining a repair or installation quote does not, by itself, create a fee. An additional paid investigation must be outside the promised free scope and separately priced and authorised before it starts.

Any travel charge outside an advertised service area is confirmed before the appointment is accepted. A claim that a visit is free is not overridden by a hidden charge in these terms.

5. Changes to the work

If you request extra work, or inspection reveals a materially different condition, we explain the proposed change, the additional or reduced price and any timing impact. We obtain your approval before doing the changed work. A written variation, including an accepted SMS or electronic record, is preferred.

Your presence, silence or a general booking signature is not approval for unlimited additional work. If you do not approve a necessary variation, we may stop the affected part safely and agree how to proceed. Charges are limited to authorised work and other amounts lawfully payable; an unperformed part is not automatically charged in full.

We do not charge you to correct our own error or failure to meet our legal obligations.

6. Deposits, special orders and progress payments

Any deposit or progress payment is stated in the quote before acceptance, including its purpose, amount and due date. It is credited against the agreed job price. We do not impose a blanket non-refundable deposit.

Before ordering custom, specially sourced or non-returnable goods for your job, we identify them and explain any reasonable cancellation exposure. We obtain your approval. Refunds and cancellation deductions are dealt with under clause 8 and your legal rights.

Where building or other legislation controls deposits, progress payments, insurance or payment timing, those requirements apply. A general percentage in a quote cannot override a legal limit.

7. Payment and overdue accounts

Unless we agree another payment schedule in writing, the balance for completed, authorised work and goods is due on completion after we provide an itemised invoice. Agreed payment milestones for larger jobs are stated in the quote.

Payment can be made using the methods we offer. We do not add a surcharge for payment by Visa, Mastercard, American Express or eftpos cards. Other fees must be independently justified, lawful, transparent and not a prohibited card surcharge under another name.

For an insurer, agent, employer, plan manager or other third-party payer, the quote must identify who is contracting with us and who is responsible for payment before work starts. We do not assume that reimbursement, an insurance claim or funding approval is guaranteed. We do not change the agreed payer after the work without agreement.

Please notify us promptly of an invoice concern and identify the disputed item. We will provide relevant records and investigate. This request is not a deadline that extinguishes your rights. Any genuinely undisputed balance remains payable when due, subject to lawful withholding or set-off rights.

For an undisputed overdue amount, we may send reminders and, after reasonable written notice, suspend unperformed non-emergency work where lawful. No automatic late fee, compounding interest or percentage debt-recovery loading is imposed by these terms. We may seek amounts and costs recoverable through a lawful process or order. We will not intimidate customers, disable installed systems or enter premises to remove installed equipment as a debt-collection method.

8. Cancellation, rescheduling and unavailable access

Please give at least 24 hours’ notice before the start of your arrival window to cancel or reschedule a standard appointment. With that notice, no ordinary appointment-cancellation charge applies. Separately authorised work already done or specifically approved special-order commitments are considered below.

For a late cancellation or failed access, a cancellation charge applies only if the amount or maximum and its basis were clearly disclosed and accepted before the appointment was confirmed. It must not exceed our reasonable, substantiated net loss from that cancellation, after avoided costs, recoveries and any replacement booking are taken into account. It is not an automatic charge for the whole job.

If you cancel an accepted job after work or a specifically approved special order has begun, we may charge for authorised work properly completed and reasonable unavoidable commitments attributable to your cancellation, to the extent lawful. We take reasonable steps to reduce the loss, do not charge twice for the same item, and provide a calculation. Any unused balance of a payment is refunded.

No cancellation penalty applies where you exercise a statutory right or cancel because of our relevant breach. Statutory cooling-off and refund rights take priority. We consider genuine emergencies reasonably.

If we cannot attend or complete the work, we notify you and offer a reasonable alternative. Where the delay is material, no suitable alternative can be agreed, or you otherwise have a legal right to cancel, we refund amounts for unprovided goods and services, subject only to amounts lawfully payable for properly completed and accepted work. Your other legal remedies remain available.

9. Appointment windows and online availability

Online booking is available 24/7; this does not mean technicians or telephone support are available at all hours. Same-day attendance is subject to actual availability and confirmation.

An arrival window is not a guaranteed exact arrival time unless expressly agreed. Weather, unsafe access, traffic and preceding jobs can affect attendance. We will communicate material changes and offer reasonable options under clause 8. This clause does not excuse an unreasonable delay or override an agreed essential deadline or a legal remedy.

10. Property authority, access and safety

You must have authority to approve the proposed work. Tell us about landlord, owners-corporation, heritage or other approvals that are needed. The quote will allocate responsibility for obtaining permissions; work will not proceed without required approvals.

Provide safe and reasonable access to the agreed work areas, including keys or authorised access arrangements. Tell us about known hazards, fragile roofing, asbestos concerns, hidden services, structural defects, access restrictions and relevant building rules. Keep children and pets away from the immediate work area and arrange removal of valuables where reasonably requested.

We remain responsible for our own reasonable checks, safe methods and legal safety duties. Your disclosure obligations do not make you responsible for hazards we should identify through due care.

We may refuse or pause work where access, weather, suspected asbestos, electrical danger, structural concerns or other conditions make it unsafe or unlawful. We explain the concern and agree any necessary change or alternative. You will not be charged for unauthorised optional work or to remedy a safety problem we caused.

11. Installation positions, concealed conditions and finishes

Before drilling, mounting or running visible cables, we seek approval for the location and finish where reasonably practicable. Suitability depends on wall or roof construction, fixing points, access, equipment specifications and the agreed scope. We may decline an unsafe location or unsuitable mounting method.

Concealed cabling is subject to accessible pathways and safe, compliant installation. We explain any required openings, exposed cable alternatives or additional trades before proceeding. Plastering, painting, decorating, structural repair and making good pre-existing damage are included only when expressly quoted.

Approval of a location or ordinary necessary installation openings is not permission to damage property through carelessness. We remain responsible for damage for which we are legally liable. We document relevant pre-existing conditions and tell you promptly about damage or an unexpected issue.

Hidden services or defects may require a stop and a variation. We do not guarantee that every concealed condition is discoverable without intrusive investigation, but we will use appropriate care and reasonable precautions. We do not disclaim responsibility for every cracked tile, damaged wall or water leak regardless of its cause.

12. Customer-supplied equipment and existing systems

Please identify equipment you want reused or installed, including its model, size, weight and any known faults. We may reasonably decline unsuitable, unsafe, damaged or incompatible brackets, TVs, cables or other equipment.

We are responsible for performing our agreed installation and assessment with the required care. We do not provide a new product warranty for goods you bought elsewhere, but this does not exclude responsibility for damage we cause or for advice or workmanship for which we are responsible.

Unless expressly included, the job is not a certification of every part of an existing antenna, electrical, network, security or building system. We explain known issues relevant to the work and obtain approval for additional investigation or repairs.

13. Reception, internet, satellite and third-party services

Our quote identifies the intended result, the equipment and any known limitations. Reception and network performance can be affected by location, terrain, obstructions, broadcast changes, interference, existing cabling and devices, weather and external networks.

We test the agreed installation where practicable and explain the results. We do not promise uninterrupted reception, every possible channel, a particular internet speed or future availability of third-party services unless expressly agreed and reasonably supportable. These limits do not remove an agreed purpose, an express promise or our consumer-guarantee obligations.

Broadcaster, internet-provider, Starlink, Foxtel, VAST, MySat and other subscriptions, eligibility approvals, account fees and content rights remain subject to the relevant provider. They are not included unless itemised. We do not guarantee a provider’s approval or offer unauthorised access to paid services.

A later call about an unrelated fault or changed external condition may be a separate paid job, but we explain the proposed charge and obtain approval first. Work required to meet an existing legal remedy is not treated as a new chargeable job.

14. CCTV, accounts and technical reports

CCTV and alarm installations are not a promise that crime cannot occur or that every event will be recorded. The agreed scope should identify camera positions, recording arrangements, storage and remote-access setup. You must use the system lawfully and obtain permissions applicable to your use; we remain responsible for our own lawful installation and advice.

You control your accounts and should enter passwords yourself where possible, change default or temporary credentials and maintain appropriate backups. We do not retain remote access unless separately authorised for a defined purpose. These responsibilities do not exclude our liability for mishandling information or performing work without due care.

An inspection or insurance report covers the work, tests and observations stated in that report. We distinguish reported history from findings and do not certify uninspected areas, invent a cause or guarantee an insurer’s decision, manufacturer response or reimbursement.

15. Completion, testing and handover

We record the agreed work completed and, where relevant, provide test results, operating guidance, product details and required compliance documents. Please raise any issue apparent during handover so it can be recorded.

A completion signature confirms only the matters actually stated and demonstrated. It is not an acknowledgement that all hidden faults are absent, an agreement that all sales are final or a waiver of a future lawful claim. Payment, use of the equipment and failure to sign do not remove consumer guarantees.

16. Workmanship, manufacturer warranties and remedies

We honour the warranties and express promises that apply to your transaction, including relevant promises made when the work was sold. A later website update does not shorten an existing commitment.

Any additional workmanship or product warranty for new work is identified in the accepted quote and supplied warranty document. That document must state the applicable duration, start point, coverage, claim process, claim expenses, warrantor details and required statutory wording. These general terms do not silently replace a longer advertised promise with a shorter period.

Manufacturer product warranties and our workmanship obligations are different. Where we supplied the goods, you may contact us about applicable consumer-guarantee rights; we do not require you to pursue the manufacturer instead.

Damage caused solely by later misuse, unauthorised alteration, external impact or another cause for which we are not legally responsible is not automatically a workmanship defect. We assess the cause; ordinary exposure for which the installation should have been suitable, or a defect we caused, is not excluded merely by labelling it weather damage.

Please contact us with your job reference or other reasonable proof of purchase, a description and any safely obtained photos. Do not climb on a roof or use unsafe equipment to investigate. We arrange a reasonable assessment. A warranty or ACL remedy for which we are responsible is provided without an improper assessment or call-out charge. Any proposed charge for a demonstrably unrelated issue is explained and agreed before chargeable work.

We aim to resolve issues within a reasonable time. The appropriate remedy depends on the law and circumstances, including whether a failure is major. There is no arbitrary 24-hour complaint cut-off and no requirement that you accept store credit instead of a refund to which you are entitled.

17. Change-of-mind returns

Outside a statutory right or an agreed return policy, we do not promise a change-of-mind refund for correctly supplied and installed goods or completed, properly performed services. Any voluntary return arrangement and reasonable, disclosed return costs must be agreed.

This is not a no-refunds policy. Faulty goods, deficient services, misleading representations and other circumstances giving legal remedies remain covered by clause 2 and applicable law. Special-order goods are not exempt from those rights.

18. Responsibility and limits of these terms

We are responsible for our breach, negligence and other liability imposed by law, including applicable obligations for people we engage to perform our contract. Nothing here excludes liability for personal injury, property damage or other loss where exclusion would be unlawful.

We are not responsible merely because an unrelated pre-existing defect, a third-party outage or customer action occurs after our visit. Responsibility depends on cause, the agreed scope and the law, including whether we caused, contributed to or should reasonably have addressed the problem.

Neither party is required to pay more than the loss or amount lawfully recoverable. Reasonable steps should be taken to avoid preventable further loss, where safe and practical. We do not impose a blanket customer indemnity, a universal cap at the invoice amount or a blanket exclusion of reasonably foreseeable loss protected by the ACL.

Any separately negotiated commercial risk allocation must be reviewed for the particular job and comply with consumer guarantees and unfair-contract-term rules that apply. Calling a customer a business does not automatically remove those protections.

19. Licensed work, subcontractors and specialist projects

Work that legally requires a licence, registration, permit, inspection or certificate must be performed and documented accordingly. We do not treat an ordinary antenna-technician allocation as authority to perform electrical or regulated security work.

Where we engage another person to carry out our contract, using that person does not automatically transfer our obligations to you. A genuinely separate contract with another supplier must be clearly disclosed and agreed before you engage that supplier.

For a project subject to domestic building, construction payment, owners-corporation or other specialist legislation, we use the additional contract, insurance, approvals and documents required for that project. These website terms do not replace that process.

20. Personal information, photos and communications

We handle booking details, site information, job records, payment information and communications for legitimate service, administration, safety and dispute-management purposes in accordance with our Privacy Policy and applicable law. We use appropriate providers and restrict access according to need.

We explain any job photography needed to document existing conditions, completed work or a claim, and avoid unnecessary personal content. We obtain separate permission before using identifiable customer, property or job images in public advertising. Refusing marketing permission does not remove service or warranty rights.

Service messages about a booking, invoice or appointment are separate from promotional messages. Marketing consent is optional and separately recorded, with an accessible withdrawal method. A booking, review or acceptance of these terms is not automatic subscription to a marketing list.

Keep any private booking-management link secure and tell us about suspected unauthorised access. We remain responsible for appropriate security measures; possession of a link does not authorise unrelated access to customer information.

21. Website use and intellectual property

Provide accurate booking information and do not misuse the website, submit fraudulent requests or interfere with its security. Content we own or lawfully use must not be copied for unauthorised commercial use. This does not prevent permitted use under law, keeping a copy of your contract or making an honest review or complaint.

Third-party links are provided for convenience. They do not make us responsible for every independent provider’s conduct, but do not exclude responsibility for our own representations, supplier obligations or reasonable selection and handling duties.

22. Complaints and resolving a dispute

Contact Show email address or 0482 017 444 with your job reference, the issue and the outcome requested. We aim to acknowledge a complaint within two business days and provide a response or progress update within ten business days. These targets are not limits on your rights.

Where safe and reasonable, allow us an opportunity to inspect and address the issue. This does not prevent an urgent safety response, a lawful third-party remedy, a bank dispute, contacting a regulator, seeking advice or commencing a court or tribunal process where available.

We encourage a practical resolution and may agree to mediation. Mediation is not compulsory under these terms and does not suspend a statutory deadline. We will not make a refund or other legal remedy conditional on removing an honest review.

23. Applicable law and future updates

These terms are governed by Victorian law and applicable Commonwealth law. Courts and tribunals with lawful jurisdiction may hear a dispute; these terms do not require you to give up a mandatory right to another forum.

The version provided and accepted for your booking or work continues to govern that transaction, subject to any lawful, expressly agreed variation. New website terms apply prospectively and do not rewrite existing contracts or warranties.

If a provision is invalid, the remaining provisions continue only to the extent they can lawfully operate without it. A delay in exercising a right does not itself waive that right.